When to Contact Us

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Life changes sometimes make it necessary to contact us to make sure your account information is accurate and you continue to receive your benefits. In the event of the following life changes, please either log in to ORBIT by clicking the logo below or contact Member Services at 1-877-733-4191 (toll-free) or 919-733-4191 (within local calling distance.)

Click here to log in to ORBIT

The following can be changed through ORBIT:

  • Address Change

  • Changing Your Direct Deposit Account

  • Changing Your Tax Witholding

In the event of the following, please contact Member Services directly by calling the numbers above:

  • Change in Beneficiary

  • Changing Your Payment Plan

  • Death

  • Divorce

  • Employment After Retirement

  • Marriage

  • Missing Payment

  • Rehire After Disability Retirement